Last Updated: 25/08/2026

Terms & Conditions for custom video production services provided by Alejandro Urman, trading as Alejandro Urman.
ABN: 52 652 680 476

1. Definitions

“Agreement” means these Terms and Conditions together with the applicable Proposal.

“Client”, “you” means the individual or company named in the applicable Proposal who engages the Services.

“Confidential Information” means any non-public business, financial, technical, product or strategic information disclosed by one party to the other in connection with the Services.

“Deliverables” means the final, edited and colour-graded video files (and any accompanying assets such as short-form cutdowns) provided to the Client on completion of the Services.

“Media Creator”, “I”, “we”, “us” means Alejandro Urman, trading as Alejandro Urman.

“Participant” means any individual who appears on camera or is recorded as part of the Services, including the Client and any of the Client’s staff, contractors, or representatives.

“Proposal” means the written quote, scope document, invoice, or booking confirmation issued by the Media Creator and accepted by the Client for a specific engagement.

“Raw Footage” means all unedited camera-original video files, audio files, and LOG or RAW-format footage captured during a shoot, prior to editing and colour grading.

“Services” means the video production, editing, and related services described in the applicable Proposal.

2. The Parties and Formation of this Agreement

This Agreement is between the Media Creator and the Client named in the applicable Proposal.

This Agreement is formed, and becomes binding on both parties, on the earlier of: (a) the Client’s written acceptance of a Proposal (including by email or electronic signature); or (b) the Client’s payment of the deposit referred to in clause 4.

Where the Client is a company or other entity, the individual accepting this Agreement on the Client’s behalf confirms they are authorised to do so.

3. Services

The specific Services to be provided, including deliverable formats and any agreed inclusions, will be set out in the applicable Proposal, following discussion and agreement directly with the Client.

Any request to change the agreed scope of Services after acceptance of a Proposal must be made in writing and may result in a revised timeline and/or additional fees, to be agreed before the change is carried out.

4. Fees and Payment

4.1 Payment Schedule

A deposit of 50% of the total price stated in the Proposal is payable before any pre-production, scheduling, or booking of a shoot date takes place. This deposit is non-refundable, except where clause 7.4 (Media Creator-initiated cancellation) applies.

The remaining 50% balance is due, and must be received in full, before the final Deliverables are released or shared with the Client. Draft or watermarked previews may be shared for review purposes prior to final payment, at the Media Creator’s discretion.

4.2 Payment Methods

Accepted payment methods are: Bank Transfer (account details provided in invoice).

4.3 Late Payment

Where an invoice is not paid within 7 days of its due date, the Media Creator may: (a) apply a late payment fee and/or (b) pause work on the Services, including any scheduled shoot dates or the release of Deliverables, until payment is received. The Media Creator will provide written notice before pausing work.

4.4 GST

All fees are quoted in Australian Dollars (AUD) and are inclusive of GST.

5. Client Responsibilities

The Client agrees to:

• Provide accurate information, briefing materials, and any assets reasonably required for the Media Creator to plan and deliver the Services.
• Arrange access to the agreed filming location(s), and obtain any permission required from the owner, landlord, or managing body of a location that is not the Client’s own premises.
• Ensure that every Participant has been informed of, and agrees to, being filmed and recorded, and to the usage terms set out in clause 11, prior to the shoot (see clause 6).
• Make Participants reasonably available and prepared for the agreed shoot day.
• Provide feedback and approvals on draft Deliverables within 10 business days of receipt, to keep the project on schedule.
• Provide a safe working environment for the Media Creator and any crew engaged for the shoot.

6. Talent and Appearance Release

By engaging the Media Creator and permitting any Participant to appear on camera, the Client confirms and warrants that each Participant has consented to: (a) being filmed, photographed, and recorded; (b) the use of their likeness, voice, and image in the Deliverables; and (c) the Media Creator’s usage rights described in clause 11.3 (Portfolio, Marketing, and Tutorial Use).

The Client agrees to indemnify the Media Creator against any claim, loss, or cost arising from a Participant’s likeness, voice, or image being used in accordance with this Agreement where the Client has not, in fact, obtained that Participant’s consent as warranted above.

Where requested by the Media Creator, the Client will support the collection of a simple written or verbal on-the-day consent from each Participant appearing on camera, in addition to the warranty given above.

7. Production Scheduling, Rescheduling and Cancellation

7.1 Confirming a Shoot Date

A shoot date is only considered confirmed once the deposit referred to in clause 4.1 has been received.

7.2 Client-Initiated Rescheduling

The Client may reschedule a confirmed shoot date once, at no additional charge, with at least 5 business days’ written notice. Rescheduling with less notice, or rescheduling a second or subsequent time, may incur a rescheduling fee to cover production time already held for the original date.

7.3 Client Cancellation

If the Client cancels the Services entirely after the deposit has been paid, the deposit is retained by the Media Creator in accordance with clause 4.1. If cancellation occurs after the balance has also been paid but before Deliverables are completed, the Media Creator will refund the balance less a reasonable amount to cover work already completed, time held, and costs incurred up to the date of cancellation.

If a Participant is unavailable, or a location is inaccessible, on an agreed shoot day through no fault of the Media Creator, this will be treated as a Client-initiated reschedule or cancellation under this clause, as applicable.

7.4 Media Creator-Initiated Cancellation or Rescheduling

If the Media Creator needs to reschedule or cancel a confirmed shoot (for example, due to illness or an unforeseen emergency), the Media Creator will give the Client as much notice as reasonably possible and will offer the earliest available alternative date at no additional charge. Where a reasonable alternative date cannot be arranged within a reasonable time, the Media Creator will refund in full any amounts paid by the Client for the affected Services, including the deposit.

8. Revisions

Each Deliverable includes up to 2 rounds of revisions based on the brief agreed in the applicable Proposal, to be requested within 10 business days of the first draft being delivered.

Revisions must relate to the originally agreed brief (for example: pacing, cut length, minor colour or audio notes). A request that introduces a substantially new creative direction, additional footage, or new deliverable formats will be treated as a change in scope under clause 3 and quoted separately.

Additional revision rounds beyond those included, or revisions requested outside the window above may be billed at an additional rate.

9. Turnaround Time

10. Raw and Unedited Footage

The Media Creator does not provide Raw Footage, LOG-format footage, or any other unedited camera-original video or audio files under any circumstances, regardless of the size or type of project or any additional fee offered by the Client.

Only the final, edited, and colour-graded Deliverables, in the formats specified in the applicable Proposal, will be provided to the Client.

11. Ownership, Copyright and Usage Rights

11.1 Copyright

The Media Creator retains all copyright and other intellectual property rights in the Raw Footage and the Deliverables at all times, including after full payment has been received, except to the extent expressly licensed to the Client under clause 11.2. No transfer of copyright to the Client occurs under this Agreement.

11.2 License Granted to the Client

On receipt of payment in full for the relevant Services, the Media Creator grants the Client a non-exclusive, worldwide, perpetual licence to use the final Deliverables for:

• The Client’s own website, sales materials, pitch decks, and internal business use;
• Organic (non-paid) posting on the Client’s own social media channels; and
• General marketing and promotional purposes for the Client’s business, including as creative for the Client’s own paid social and search advertising.

This licence does not permit the Client to resell, sublicense, or otherwise transfer the Deliverables to a third party as a stand-alone asset. Where a third party (for example, a customer of the Client, a distributor, or a media outlet) wishes to use the Deliverables, written permission from the Media Creator is required first.

11.3 Media Creator’s Portfolio, Marketing and Tutorial Use

The Media Creator retains the right, at any time and without further consent from or payment to the Client, to use footage and material captured or produced in connection with the Services. This includes Raw Footage, behind-the-scenes material, and the final Deliverables for the Media Creator’s own: portfolio and show-reel; website; social media channels; marketing and promotional materials; and educational or tutorial content, including content demonstrating editing and colour-grading technique.

Where the Client has a genuine confidentiality need in relation to specific footage (for example, an unreleased product, an unannounced funding round, or an embargoed launch date), the Client may request in writing, before the shoot, that the Media Creator delay public use of that specific footage until an agreed date or event. The Media Creator will act reasonably to accommodate a request made on this basis.

12. Confidentiality

Each party may be given access to Confidential Information belonging to the other party in the course of the Services. Both parties agree to keep the other’s Confidential Information confidential and not to disclose it to a third party, except where: the information is already public through no fault of the receiving party; the information was already known to the receiving party; disclosure is required by law; or disclosure is otherwise permitted under clause 11.3.

This clause does not restrict the Media Creator’s usage rights under clause 11.3 in relation to the visual footage itself, except where a specific embargo has been agreed in writing under that clause.

This clause survives the completion, termination, or expiry of this Agreement.

13. Music, Fonts and Other Third-Party Assets

Where stock music, sound effects, fonts, or other third-party licensed assets are used in a Deliverable, the Client’s use of that Deliverable is subject to the scope of the relevant third-party licence (for example, some stock music licences restrict use in paid broadcast advertising without an upgraded licence). The Media Creator will advise the Client where a specific intended use requires an upgraded third-party licence, at the Client’s cost.

14. Liability

To the maximum extent permitted by law, the Media Creator’s total liability arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by the Client for the specific Services giving rise to the claim.

To the maximum extent permitted by law, the Media Creator is not liable for any indirect, special, or consequential loss, including loss of profit, loss of business opportunity, or loss of reputation, arising from the Services.

Nothing in this Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on the Client under the Australian Consumer Law, or any other applicable law, that cannot lawfully be excluded, restricted, or modified.

The Client is responsible for holding any insurance it considers appropriate for its own premises, equipment, and Participants.

15. Force Majeure

Neither party is liable for any delay or failure to perform its obligations under this Agreement to the extent the delay or failure results from an event reasonably beyond that party’s control, including natural disaster, extreme weather, illness or injury, government restriction, or power or internet outage. The affected party will notify the other as soon as reasonably possible, and both parties will act in good faith to reschedule the affected Services.

16. Independent Contractor Relationship

The Media Creator provides the Services as an independent contractor. Nothing in this Agreement creates an employment relationship, partnership, agency, or joint venture between the Media Creator and the Client.

17. Privacy

The Media Creator will handle any personal information provided by the Client, and any personal information (including footage or images of individuals) collected in the course of providing the Services, in accordance with applicable Australian privacy law.

18. Amendments to these Terms

The Media Creator may update these standard Terms and Conditions from time to time for future engagements. The version of these Terms in force at the time the Client accepts a Proposal, under clause 2, governs that engagement. Any change to the terms of an engagement already agreed and accepted requires the written agreement of both parties.

19. Dispute Resolution

If a dispute arises under this Agreement, both parties agree to first attempt to resolve it through direct, good-faith discussion within 14 days of the dispute being raised in writing. If the dispute remains unresolved, either party may refer the matter to mediation before commencing formal legal proceedings, except where urgent interim relief is required.

20. Governing Law and Jurisdiction

This Agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales in respect of any matter arising under this Agreement.

21. Entire Agreement and Severability

This Agreement and Terms and Conditions together with the applicable Proposal constitutes the entire agreement between the parties in relation to the Services and supersedes all prior discussions, representations, or agreements on that subject.

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision will be read down to the minimum extent necessary, or severed if it cannot be read down, and the remaining provisions will continue in full force and effect.

22. Acceptance

By paying the deposit referred to in clause 4, or by confirming acceptance of a Proposal in writing (including by email), the Client confirms they have read, understood, and agree to be bound by this Agreement.

23. Questions

For questions regarding these terms, please get in touch with Alejandro Urman directly via the Contact page or email.